All orders with delivery in the U.S. include free Economy Shipping. Our always-free Economy Shipping will arrive via USPS First-class Package. Typically, we ship orders Monday-Friday, but please allow 3-5 business days from the time you place your order for your order to ship.
If you chose our Standard Shipping option your order will ship via USPS Priority Mail (2-3 day transit time), but please still allow 3-5 business days for us to send your order to USPS. If you need something more quickly, email us at firstname.lastname@example.org and we will see what we can arrange.
Shirts and Hoodies are made to order Monday-Wednesday by our production partner Endless Tees. The shipping time for these items will be longer depending on the day of the week your order was placed. Please allow 2-3 weeks for your shirt to arrive. These items will ship separately from other merch.
Dresses and sleepwear are made to order by our production partner CAN. These items take 2-4 weeks to arrive at your door and ship separately from other merch.
All shipments on this site are carbon neutral.
The amount of carbon that each shipment releases is calculated and then carbon offsets are purchased from Grassroots to make the shipment carbon neutral.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org or 512-981-ROBO.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.